Technical Author

We’re searching for an experienced technical writer to join our team and help take our customer-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyse the complex information in the solutions we provide is second to none, and you have a natural desire to help people understand things that are hard to understand.

With our commitment to customer satisfaction, Secure Thingz has grown into an industry leader in developing and providing tools for embedded security for markets such as the Internet of Things (IoT). The driving force behind this success is our unwavering belief in clear and effective communication.

Job Description

In this important role, you will work with all parts of the company to develop a comprehensive range of engineering, customer and marketing documentation including, but not limited to, Technical Documentation, User Manuals, Application Notes and White Papers:

  • Manage and develop comprehensive documentation that meets organizational standards.
  • Obtain a deep understanding of the Secure Thingz solutions to translate complex product information into simple, polished, and engaging content.
  • Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success.
  • Develop and maintain detailed databases of appropriate reference materials.
  • Evaluate current content and develop innovative approaches for improvement.

This role contributes broadly to every aspect of the business and is critical to the success of the organization.

Responsibilities

Technical Writer duties will include, but may not be limited to:

  • Research, outline, write and edit new and existing content, working closely with all parts of the company to understand documentation requirements
  • Independently gather information from subject matter experts to develop, organize, and write manuals, technical specifications, and marketing documentation
  • Develop, design, and maintain information templates that uphold organizational and legal standards.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  • Support the development and creation and maintenance of User Documentation
  • Manage the document creation process.

 

Skill

Required

Desired

Qualifications

 

Degree or above in a related engineering discipline or equivalent qualification.

Experience

3-5 years of experience as an effective Technical Writer in a technical industry, particularly in bringing embedded software products to market

Proven ability to quickly learn and understand complex topics

Previous experience writing documentation for multiple audiences

Proven ability to handle multiple projects simultaneously, with an eye for prioritisation

Experienced working with engineering to improve the user experience by refining documentation content and create visuals and diagrams for technical support content

Knowledge of IoT and Security principles

Previous software development experience

 

Tools Experience

MS Office tools - Word, PowerPoint and Excel specifically.

Document Management Systems

Technical authoring tools

Knowledge of video editing and recording tools

Qualities

Superior written and verbal communication skills, with a keen eye for detail.

Excellent time management

 

 

Department: Marketing
Reports To: Director of Product Management
Location: Trumpington, Cambridge, UK.

Apply now to careers@securethingz.com

We are an equal opportunities employer. We do not discriminate based upon race, religion, colour, national origin, gender, sexual orientation, age, disability or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit and business need.